How to Reset Your Printer’s Region?

When you buy a printer from another country, you may encounter the problem that your current ink or toner cartridges cannot be used on this printer. For example, a printer bought in America will not accept printer cartridges designed for the United Kingdom. This is because printer manufacturers will group each of the world's countries into "regions". So a printer from one of those regions will only work with cartridges from that same region. The first time you use a printer, it is automatically set to use only the printer cartridges manufactured for your specific country or region. So, if you’re trying to use a cartridge that you bought in one country with a printer bought from another country, you’ll probably get one of the following error messages:

  • Incompatible Cartridges
  • Cartridge not intended for this printer
  • Incorrect Cartridges.

To solve this problem, you can reset the printer region.


Input “#1934” and then press the Menu button.


Choose “Tech Menu” and “Service Functions” successively.


Choose “Clear All Memory” to enter the “Select Country” page.


Choose the targeted country and press “OK”.


Restart the printer to use.

The above is how to change your MFP’s or button-only printer’s region. But it should be noticed that after resetting the region, you could only use the cartridges that are specially designed for this region. Moreover, some printers will lock a region permanently after you resetting three times. Therefore, we advise you not to reset the region frequently in order to avoid any inconvenience.

*All brand names and trademarks are the properties of their respective owners and are used for identification purpose only.